If you own and operate a small business, you know how much costs associated with self-improvement can add really add up. As the manager, however, the more effective you are at your job, the more qualitative and quantitative results you’ll get out of your employees.
So in order to remain the key employee, and a role model to your staff, here are few tips to help you become a more effective dispatch office manager.
Your Oral Skills are More Important Than You May Think
You may have started your company, so you definitely have the skills to achieve in business. But how are you at talking to your employees?
Being the go-to person for most things means your oral communication skills have to be unrivaled around the office. Because sometimes it’s not what you say, but how you say it that gets results. Practice bend don’t break ethics. Where, when someone isn’t understanding something, change how you talk to them, never expect them to adapt to you. How you communicate will vastly dictate how your office runs, so lead by example.
Practice Internal Customer Service Regularly
Around the office, you see many of the same people every work day. You get so used to them being there that, sometimes, you forget that they, just like any person paying for a service, deserve positive interactions that will make them want to keep coming to work, too. Internal customer service is much like external: even if you don’t expect a sale, you want every interaction to yield positive results that build future foundations.
Stay Positive for Greater Results
Is this obvious to you? Then, great! You’re on the right track. But even if you are an upbeat person, someone who carries the joke, sometimes everyone forgets to smile, or how to use a clever or witty remark to keep things light. Using humor, remaining positive, and keeping your office light will keep many unseen problems at bay. It will not only rub off onto your employees, but will make everyone’s work day (including yours) seem worth the time and effort put in.
Being a strong leader takes a lot of work. Work that should be well worth it to you. Running your business the right way means you set the tone, and if people make it a habit to rely on you and your professionalism, you will establish a positive and productive work environment.