Dispatching jobs for the trucking, shipping and receiving, and taxicab and limousine industries require a specific kind of talent and person. A candidate seeking a job in any of these fields must be calm in nature, a good communicator, a strong scheduler, and a multi-tasker among other things.
Dispatching is more than radio and telephone operation, it is also about customer service and logistics. A dispatcher needs to be invested in what they do, be able think on their feet, and make quick decisions that affect the outcome for many people.
What Kind of Salary Do Dispatchers Make?
Good news! According to the Bureau of Labor and Statistics (BLS), non-emergency dispatchers mad a median hourly wage of $17.50 ($37,000 annually) as of May of 2013.
What Education Level is Required to be a Dispatcher?
To be a dispatcher, you will need a high school diploma or a GED. But that’s not the end of the story, because a majority of your training and skills will come from on-site experience. The only real limitation for people may be being able to pass a typing test. Also bear in mind that, depending on the state you live, you may have to pass a drug test, as well as pass a vision and/or hearing test.
What Job Skills Do You Need to Bring to the Table?
As we mentioned above, being a good dispatcher requires more than the job title implies. That is, you aren’t just a radio or phone operator. Additionally, you will need:
Strong Communication Skills: Because you will be speaking on radios and telephones all day, your verbal (and customer service) skills need to be top notch. You will need keep your senses keen so that you can speak clearly, listen well, and communicate effectively.
Sharp Multitasking Skills: Dispatchers are rarely if ever just sitting and waiting to work. A good dispatcher is always in command of what’s going on in the hub. They can be routing field service workers, scheduling appointments, while speaking to a customer all at the same time.
Problem-Solving Skills: In addition to speaking, routing, and providing excellent customer service, a dispatcher must also be able to do all of it at one time, while thinking quickly on their feet.
Being a dispatcher is a rewarding job in a rewarding field. So while it doesn’t take a ton of training, it does require work excellence and commitment. Do you have what it takes?