Courier service dispatchers serve the public by ensuring timely pickup and delivery of packages and important documents. These individuals work behind the scenes in order to provide outstanding customer service and maximize company profits. If you’ve ever wondered what it might be like to work in one of these positions, you could be surprised to know what a typical workday is like for these professionals.
Dispatch clerks perform a wide range of duties, from scheduling pickups and deliveries to ensuring vehicles receive the maintenance they need to remain operational. As such, their work will involve processing work orders, tracking deliveries that are in progress, and updating schedules as required. In some cases, courier dispatchers also take calls from customers concerning their deliveries, and must therefore be able to resolve issues effectively as well.
Courier dispatchers are constantly communicating with lots of different people, ranging from delivery drivers to logistics managers. Much of the time, their work is performed in a fast-paced environment where every detail is crucial to successful performance. Whenever there is a change in schedules, this information must be quickly relayed to those who are affected if the needs of the customer are to be met effectively. Dispatchers must be able to react quickly to external factors that affect the delivery of goods, which can include everything from vehicle accidents to mechanical breakdowns.
Although the duties of a courier service dispatcher are complex, there are a number of software programs available that make this work much easier to do. For example, some programs allow a dispatcher to view exactly where a particular truck is on the road or identify ones that are still waiting on a load. They are also able to view pending jobs as soon as they become available so that they can assign them to drivers as quickly as possible. Computer programs also make it possible to know exactly when a parcel has been delivered, to include the signature of the person who signed for it.
Courier Service Dispatchers need to be highly organized, dedicated to customer service, and pay great attention to detail. If these qualities describe you, visit Just Dispatchers in order to find available openings in your area.